This privacy policy explains how SwissPass24 collects, uses, and protects personal data when you use our online platform for the activation of Swiss digital vignettes. We are committed to protecting your privacy and handling your data in accordance with applicable data protection laws, including Swiss data protection law and the General Data Protection Regulation (GDPR) where applicable.
We collect personal data that you provide directly to us when you use our service. This may include:
- Identity and contact information: Such as your name, address, country, and email address.
- Vehicle information: Details necessary for the activation of the digital vignette, such as vehicle type, license plate number, and country of registration.
- Payment information: Details required to process your payment, such as credit card numbers or other payment method details. This data is processed securely by third-party payment processors; we do not store full payment card details on our systems.
- Communication data: Information you provide when you contact us with queries or feedback.
We also automatically collect certain information when you visit or use our site:
- Technical data: Such as your IP address, browser type and version, operating system, and device information.
- Usage data: Information about how you use our platform, including the pages you view, the time spent on those pages, and your interactions with our service.
We use your personal data for the following purposes:
- To provide and operate our service: Including processing your requests for digital vignettes, activating the vignette, and sending you confirmations.
- To process payments: Using secure third-party payment processors to handle transactions.
- To communicate with you: Responding to your inquiries and providing customer support.
- For internal business purposes: Such as data analysis, identifying usage trends, and improving our site and services.
- For security and fraud prevention: Protecting our platform and users from fraudulent activities and ensuring the security of our systems.
- To comply with legal obligations: Meeting legal requirements and cooperating with law enforcement or regulatory authorities as required by law.
We process your personal data based on the following legal grounds:
- Performance of a contract: Processing necessary to provide the digital vignette activation service you request.
- Legal obligations: Processing necessary to comply with legal requirements, such as tax laws and regulations related to digital vignettes.
- Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services, ensuring security, and preventing fraud, provided these interests do not override your fundamental rights and freedoms.
We may share your personal data with third parties in the following circumstances:
- Service Providers: We share data with trusted third-party service providers who perform functions on our behalf, such as payment processing, IT services, and customer support. These providers are contractually bound to protect your data and use it only for the purposes for which it was disclosed.
- Legal Requirements: We may disclose your information if required to do so by law, in response to a legal process, or to protect our rights, property, or safety, or the rights, property, or safety of others.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of that transaction.
We implement technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Under applicable data protection laws, you have certain rights regarding your personal data:
- The right to access: You have the right to request access to the personal data we hold about you.
- The right to rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
- The right to erasure: You have the right to request that we delete your personal data under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data under certain conditions.
- The right to data portability: You have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and transmit it to another controller, where technically feasible.
- The right to object: You have the right to object to our processing of your personal data under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.
Our site may use cookies and similar tracking technologies to enhance your user experience, analyze site usage, and for security purposes. You can control the use of cookies through your browser settings.
We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page.
If you have any questions about this privacy policy or our data practices, please contact us at:
SwissPass24
Rue de Lausanne 97
2000 Neuchâtel
Switzerland